Service request

Please use the following online form for all service requests to JENOPTIK Industrial Metrology Germany GmbH.
Enter all the necessary information and feel free to attach up to three files.

For returns, please use the “Shipping request” form.

* = Mandatory fields

Company

First name

Name

Street

Postcode

City

Country

Phone

Information about the measuring device/equipment

Location Production Metrology lab

Product line Formline Gageline Opticline Visionline Waveline

Model Order number/Serial number Installation date Operating system Measuring software and version Defective part Problem description Error message software

Frequency Permanent Several times a day Random

Additional information

Remote connection possible? Yes No

Upload up to 3 files (test plan, support information, backup, photo, etc.

File 1

File 2

File 3

Declaration of consent*

I consent,

that JENOPTIK Industrial Metrology Germany GmbH or the Jenoptik Group company responsible for my request as well as authorized sales partners, may process my e-mail address and my other personal data entered in the contact form in order to contact me by e-mail, telephone or otherwise and send me information on products and services offered by the Jenoptik Group. I am entitled at any time to receive information on the personal data stored about me and I can request the rectification, erasure or blocking of individual personal data. I can withdraw this declaration of consent at any time without giving reasons. Besides, I took notice of the Data protection declaration on the contact form.