Service request

Please use the following online form for all service requests to JENOPTIK Industrial Metrology Germany GmbH.
Enter all the necessary information and feel free to attach a file.

For returns, please use the “Shipping request” form.

* = Mandatory fields

Company

First name

Name

Street

Postcode

City

Country

Phone

Information about the measuring device/equipment

Location Production Metrology lab

Product line Formline Gageline Opticline Visionline Waveline

Model Order number/Serial number Installation date Operating system Measuring software and version Defective part Problem description Error message software

Frequency Permanent Several times a day Random

Additional information

Remote connection possible? Yes No

Upload up to 3 files

Declaration of consent*

I consent,

that JENOPTIK Industrial Metrology Germany GmbH or the Jenoptik Group company responsible for my request as well as authorized sales partners, may process my e-mail address and my other personal data entered in the contact form in order to contact me by e-mail, telephone or otherwise and send me information on products and services offered by the Jenoptik Group. I am entitled at any time to receive information on the personal data stored about me and I can request the rectification, erasure or blocking of individual personal data. I can withdraw this declaration of consent at any time without giving reasons. Besides, I took notice of the Data protection declaration on the contact form.